Missed Connection Assistance and Rebooking Options
A connection missed because your first flight ran late is handled very differently depending on whether both flights are on a single ticket. If you want help with your own booking, call 1-855-365-0395.
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Call 1-855-365-0395Independent travel assistance line. Not an airline phone number.
At a glance
| Item | Details |
|---|---|
| One ticket | The airline generally rebooks you to your final stop |
| Two tickets | Each flight is a separate contract |
| First move | Check the app, then find a service desk |
| Next step | Ask about every route, not only one |
| Help line | 1-855-365-0395 |
Why the booking structure matters
On one booking, the airline that caused the delay normally moves you. On separate tickets, the second airline is under no duty to wait, and you may have to buy a new ticket.
What to ask
Ask for the earliest option, other routings, and what is provided for a long wait. Confirm that bags follow you.
Step by step
- Look for automatic rebooking in the app.
- Go to a desk with your boarding pass and booking code.
- Ask about alternative routes and airports.
- Confirm bag handling.
How major airlines handle missed connections
Fare names and rules differ by airline and change often. Use these notes as a starting point and confirm your own fare.
Delta Air Lines
Main Cabin and higher fares are generally more flexible than Basic Economy. For missed connections, what you can do still depends on your fare, so confirm it before you decide.
American Airlines
Its Basic Economy fare is usually the most restricted option. For missed connections, check the rules attached to your own fare on American Airlines’s website or app.
United Airlines
Standard economy and above generally allow more changes than Basic Economy. For missed connections, what you can do still depends on your fare, so confirm it before you decide.
Southwest Airlines
Its Basic fare (one of four: Basic, Choice, Choice Preferred and Choice Extra) is usually the most restricted option. For missed connections, check the rules attached to your own fare on Southwest Airlines’s website or app.
Alaska Airlines
Saver fares are the most restricted, while main cabin fares are more flexible. For missed connections, what you can do still depends on your fare, so confirm it before you decide.
JetBlue Airways
Its Blue Basic fare is usually the most restricted option. For missed connections, check the rules attached to your own fare on JetBlue Airways’s website or app.
Air Canada
Flights to, from or within Canada may also fall under Canadian passenger protection rules. For missed connections, what you can do still depends on your fare, so confirm it before you decide.
Lufthansa
Its entry-level economy fare is usually the most restricted option. For missed connections, check the rules attached to your own fare on Lufthansa’s website or app.
Common mistakes to avoid
- Booking separate tickets with a tight layover.
- Leaving the airport before confirming a new itinerary.
- Ignoring terminal changes.
Questions people ask
Who arranges a hotel?
It depends on cause and policy; ask before booking one yourself.
What if tickets are separate?
You may need to buy a new ticket.
Could I get a refund?
Possibly, if the airline caused the disruption and you decline alternatives.
Ready to sort this out?
Call the travel assistance line and have your confirmation code and travel dates ready.
Call 1-855-365-0395Independent travel assistance line. Not an airline phone number.
Independent information service. VerdictSpot Travel Help is not an airline and is not affiliated with, endorsed by or sponsored by any airline. Airline names are trademarks of their owners and are used only to describe the topics covered. Airline rules change often; confirm current terms for your own ticket. You can also manage many bookings yourself on the airline’s own website or app. If you call, ask the agent to explain any service fee before you agree to anything.