Passenger Details: Adding or Updating Names, Contacts and Needs
A booking holds more than names: contacts, loyalty numbers, travel documents and assistance requests. Keeping them correct helps with alerts and check-in. If you want help with your own booking, call 1-855-365-0395.
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Call to talk through your booking, your options and the next step.
Call 1-855-365-0395Independent travel assistance line. Not an airline phone number.
At a glance
| Item | Details |
|---|---|
| Easy | Phone, email, loyalty number |
| Harder | Names and traveler substitution |
| Why | Alerts, check-in and security checks |
| Next step | Review each traveler in Manage Trip |
| Help line | 1-855-365-0395 |
Usually simple
Contact details and loyalty numbers can normally be updated online.
Usually restricted
Names and traveler swaps are limited. See name correction rules.
Step by step
- Open Manage Trip and pick the traveler.
- Update contacts and loyalty number.
- Add passport or security data if asked.
- Request assistance early.
How major airlines handle passenger details
Fare names and rules differ by airline and change often. Use these notes as a starting point and confirm your own fare.
Delta Air Lines
Main Cabin and higher fares are generally more flexible than Basic Economy. For passenger details, what you can do still depends on your fare, so confirm it before you decide.
American Airlines
Its Basic Economy fare is usually the most restricted option. For passenger details, check the rules attached to your own fare on American Airlines’s website or app.
United Airlines
Standard economy and above generally allow more changes than Basic Economy. For passenger details, what you can do still depends on your fare, so confirm it before you decide.
Southwest Airlines
Its Basic fare (one of four: Basic, Choice, Choice Preferred and Choice Extra) is usually the most restricted option. For passenger details, check the rules attached to your own fare on Southwest Airlines’s website or app.
Alaska Airlines
Saver fares are the most restricted, while main cabin fares are more flexible. For passenger details, what you can do still depends on your fare, so confirm it before you decide.
JetBlue Airways
Its Blue Basic fare is usually the most restricted option. For passenger details, check the rules attached to your own fare on JetBlue Airways’s website or app.
Air Canada
Flights to, from or within Canada may also fall under Canadian passenger protection rules. For passenger details, what you can do still depends on your fare, so confirm it before you decide.
Lufthansa
Its entry-level economy fare is usually the most restricted option. For passenger details, check the rules attached to your own fare on Lufthansa’s website or app.
Common mistakes to avoid
- Skipping contact details and missing alerts.
- Typos in passport data.
- Requesting help too late.
Questions people ask
Add a passport later?
Usually yes.
Add loyalty number?
Often before travel.
Who sees details?
See the privacy policy.
Ready to sort this out?
Call the travel assistance line and have your confirmation code and travel dates ready.
Call 1-855-365-0395Independent travel assistance line. Not an airline phone number.
Independent information service. VerdictSpot Travel Help is not an airline and is not affiliated with, endorsed by or sponsored by any airline. Airline names are trademarks of their owners and are used only to describe the topics covered. Airline rules change often; confirm current terms for your own ticket. You can also manage many bookings yourself on the airline’s own website or app. If you call, ask the agent to explain any service fee before you agree to anything.