Missing Flight Confirmation: Steps to Check
If a confirmation never arrived, the booking may still exist. A short checklist usually settles it. If you want help with your own booking, call 1-855-365-0395.
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Call 1-855-365-0395Independent travel assistance line. Not an airline phone number.
At a glance
| Item | Details |
|---|---|
| Common causes | Spam folder, typo in email, seller delay |
| Proof of booking | Airline booking code and ticket number |
| Check order | Email, payment record, seller, airline |
| Next step | Search by name, booking code and payment |
| Help line | 1-855-365-0395 |
Where to look
Search email and spam for the airline and seller names. Check your card or bank record for the charge and the merchant name.
Verify with the airline
If you have a booking code, enter it with the last name on the airline’s Manage Trip page. If not, contact the seller with your payment details. See duplicate booking if you booked twice.
Step by step
- Search email, including spam.
- Check your payment record.
- Contact the seller with payment details.
- Verify the code on the airline site.
How major airlines handle missing confirmations
Fare names and rules differ by airline and change often. Use these notes as a starting point and confirm your own fare.
Delta Air Lines
Main Cabin and higher fares are generally more flexible than Basic Economy. For missing confirmations, what you can do still depends on your fare, so confirm it before you decide.
American Airlines
Its Basic Economy fare is usually the most restricted option. For missing confirmations, check the rules attached to your own fare on American Airlines’s website or app.
United Airlines
Standard economy and above generally allow more changes than Basic Economy. For missing confirmations, what you can do still depends on your fare, so confirm it before you decide.
Southwest Airlines
Its Basic fare (one of four: Basic, Choice, Choice Preferred and Choice Extra) is usually the most restricted option. For missing confirmations, check the rules attached to your own fare on Southwest Airlines’s website or app.
Alaska Airlines
Saver fares are the most restricted, while main cabin fares are more flexible. For missing confirmations, what you can do still depends on your fare, so confirm it before you decide.
JetBlue Airways
Its Blue Basic fare is usually the most restricted option. For missing confirmations, check the rules attached to your own fare on JetBlue Airways’s website or app.
Air Canada
Flights to, from or within Canada may also fall under Canadian passenger protection rules. For missing confirmations, what you can do still depends on your fare, so confirm it before you decide.
Lufthansa
Its entry-level economy fare is usually the most restricted option. For missing confirmations, check the rules attached to your own fare on Lufthansa’s website or app.
Common mistakes to avoid
- Rebooking before checking whether the first booking exists.
- Using a travel-site order number as the airline code.
- Deleting emails.
Questions people ask
What if I was charged but have nothing?
Contact the seller with the payment record.
Is a code enough?
Confirm a ticket number appears.
What about errors?
Ready to sort this out?
Call the travel assistance line and have your confirmation code and travel dates ready.
Call 1-855-365-0395Independent travel assistance line. Not an airline phone number.
Independent information service. VerdictSpot Travel Help is not an airline and is not affiliated with, endorsed by or sponsored by any airline. Airline names are trademarks of their owners and are used only to describe the topics covered. Airline rules change often; confirm current terms for your own ticket. You can also manage many bookings yourself on the airline’s own website or app. If you call, ask the agent to explain any service fee before you agree to anything.